Shipping

How each option works

Automatic label printing

The moment an order is paid, its shipping label prints at your packing table with the right carrier, service and package size. No copying addresses from one screen into another.

1. We set up your carrier accounts and a label printer
2. We connect the printer to your orders
3. We set the default box sizes and services you use

Packing slips

Each order prints a packing slip listing what goes in the box, with your logo and a return note, so whoever packs it gets it right the first time.

1. We design the slip with your logo and return note
2. We set which orders print and on which printer
3. We test it with a week of real orders

Best-rate shipping

Every label is rated across the carriers you use and the cheapest option that meets the delivery promise is chosen. Heavy and bulky items are where this saves the most.

1. We connect your USPS, UPS and FedEx accounts
2. We set rules for weight, speed and hazmat items
3. We show you the monthly savings report

Tracking updates

As soon as the label prints, the customer gets the tracking link by text or email, and another message when it's delivered. Fewer "where's my order?" calls.

1. We write the shipped and delivered messages
2. We connect them to your texting and email
3. We turn on delivery confirmations

Ship from the counter

A customer buys at the counter and wants it delivered. The cashier picks "ship it" in the register, the address is captured once, and the label prints at the packing table.

1. We add a ship-to-home option to the register
2. We connect it to label printing
3. We train your staff on the ship-it flow

Returns and exchanges

When a customer needs a return, a prepaid return label is sent to them, and when the package comes back the item is restocked and refunded in the register and the books.

1. We set your return rules and label limits
2. We connect returns to the register and QBO
3. We add a returns page to your site