Phone

How each option works

Business phone numbers

Keep your current number and add lines for staff, departments or a second location. Calls work on desk phones, cell phones or a computer.

1. We move your existing number over
2. We set up phones and apps for your staff
3. Add or remove lines any time

Call routing and hours

Calls ring the right person based on what the caller needs and the time of day. After hours, callers hear your hours and can leave a message or get a text.

1. We map who should get which calls
2. We set your business hours and holiday schedule
3. After-hours calls get a message or a text-back

Missed-call text-back

When a call goes unanswered on a busy Saturday, the caller gets a text from your shop's number within seconds. Many reply by text, so you keep the customer.

1. We write the text-back message with you
2. Missed calls trigger the text automatically
3. Replies come into your shared inbox

Call transcripts

Every call is transcribed and labeled by who said what, so you can search past calls instead of trying to remember them. Each recorded line plays a short "this call may be recorded" notice.

1. We turn on recording with the notice message
2. Calls are transcribed and labeled automatically
3. Search any call by customer or keyword

Customer texting

Text customers from your shop's number, not your personal cell. The whole team shares one inbox, so any staff member can pick up a conversation.

1. We register your number for business texting
2. Your team gets a shared text inbox
3. Templates make common replies one tap

Calls logged to customers

Calls, texts, transcripts and notes are saved on each customer's record. Whoever picks up next sees the whole history.

1. We connect phones to your customer records
2. Every call and text is logged automatically
3. Staff add notes right after the call